TQM includes ____________.

Explanation:

Total quality management (TQM)

• TQM is a systems approach to management that aims to continuously increase value to customers by designing and continuously improving the organizational process and systems.
• TQM involves all the employees and extends backward and forwards to include the supply chain and the customers. 
• TQM is concerned with managing the entire system, and not only subsystems or functional departments. 
• TQM continuously detects and reduces or eliminates errors.
• It is used to streamline supply chain management, improve customer service, and ensure that employees are trained.
• The focus is to improve the quality of an organization's outputs, including goods and services.
• Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.
• TQM shares some similarities with the Six Sigma improvement process.
• TQM ensuring that internal guidelines and process standards reduce errors, where Six Sigma used to reduce defects.

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