How can an executive create a good rapport with the customer?

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DFCCIL Jr. Executive (Operation and BD) 30 Sept 2021 (Shift 1) Official Paper
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  1. Keep the priority of profit while dealing with the customer.
  2. See the problem from the business point of view.
  3. Make the customer’s problem the retailer’s problem.
  4. Keep the customer stand corrected when he/she makes bad choices.

Answer (Detailed Solution Below)

Option 3 : Make the customer’s problem the retailer’s problem.
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Detailed Solution

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The correct answer is to Make the customer’s problem the retailer’s problem.

Key Points

Creating a good rapport with the customers is very important for maintaining a healthy relationship with the customers. We try to see the most suitable option for the question above:

  1. Keep the priority of profit while dealing with the customer- It is not a suitable part to keep the priority of profit while dealing with the customers. If the retailer will keep the profit as a priority then it will only see the customer from the point of view of the business. Treating the customer's needs should always be a priority for any organization. This helps in creating a "pro-customer" environment.
  2. See the problem from the point of view of business- Seeing any problem from the point of business will never be able to support a customer. It is important to keep customers' needs and expectations as the key. Customer is the king should be the policy that should be followed.
  3. Making the customer's problem the retailer's problem-  This is the key for any organization, only if the firms treat the customer's problem as their own will they be able to solve the problem from the frontline. It shows how the firm values its customers and the satisfaction of their needs as a priority for them. Treating customers in such a manner helps in the betterment of the goodwill of the firm also.
  4. Keep the customer stand corrected when he/she makes bad choices- This is not a great idea to create a good rapport with the customers. Making choices are the right of the customers, to correct them will never serve the purpose of creating a strong customer base.
Latest DFCCIL Junior Executive Updates

Last updated on Nov 17, 2023

DFCCIL Junior Executive Exam Date for CBT 2 Out! The exam will be held on 17th December 2023. The DFCCIL Junior Executive Admit Card for the same has been sent to the registered email of the candidates. The CBT Stage 1 exam was conducted on 23rd and 24th August 2023.  The Dedicated Freight Corridor Corporation of India Limited (DFCCIL) had announced 181 vacancies for the post of  DFCCIL Junior Executive in various disciplines like Electrical, Mechanical, and others. The selection process includes Computer Based Test (CBT) Stage I, Computer Based Test  Stage - I, Document Verification, and Medical Test. The selected candidates will be entitled to a salary in the range of Rs. 25,000 to Rs. 68,000. Prepare for the examination using DFCCIL Junior Executive Previous Year Papers.

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