Arrange the following stages of Total Quality Management in a sequence proposed by Dahl-gaard, Kristensen, and Kanji (2002):

(A) Quality Control

(B) Total Quality Management

(C) Quality Inspection

(D) Quality Assurance

Choose the correct answer from the options given below:

Question

Question

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UGC NET Paper 2: Education 12 Oct 2022 Shift 1

Answer 1

Total quality management (TQM) has evolved over four stages as proposed by Dahlgaard, Kristensen, and Kanji, 2002.

Quality inspection: This first stage is the longest, aimed at improving operations and processes, requires establishing the problems (what is going wrong), their extent, their causes, and developing ideas to eliminate them.
Quality control: It focuses on monitoring and evaluating products or services to ensure that they meet the desired quality standards. Quality Control involves testing, inspection, and analysis of products and services to identify defects and to ensure that they meet customer requirements.
Quality assurance: It focuses on creating processes and procedures that ensure that products or services meet the desired quality standards.
Total Quality Management: Total Quality Management, is a holistic approach to quality management that involves the entire organization and all of its stakeholders. Total Quality Management focuses on continuous improvement and the development of a culture of quality.